Every customer email,
answered on time.
MailPilot monitors all your support inboxes, triages every message by urgency and sentiment, drafts on-brand replies in seconds, and makes sure no SLA is ever missed again.
Your inbox is costing you customers
Organisations run on hundreds of systems, yet customer email is still handled by hand. Every slow reply chips away at trust.
Slow first responses
Customers wait hours for an acknowledgement while your team works through a backlog one email at a time.
Missed follow-ups & SLA breaches
Critical messages get buried, promises slip, and you only find out when a customer escalates.
Zero workload visibility
Managers can't see volume, response times or who is overloaded until it's already a problem.
An AI co-pilot for every inbox your team owns
Everything you need to run email support like a world-class operation, from the first second an email arrives to the final resolution.
Multi-mailbox monitoring
Connect support@, billing@, sales@ and every other shared inbox. MailPilot watches them all in one place, around the clock.
AI-powered triage
Every email is classified by type, urgency, sentiment and action needed the moment it lands.
Contextual AI replies
Trained on your FAQs, policies and documents, MailPilot drafts human, on-brand replies in seconds.
SLA tracking & alerts
Define SLA profiles and rules per mailbox. Get alerted before a deadline is breached, not after.
Spam & noise filtering
Irrelevant messages are filtered out before they ever reach a human agent.
Analytics & forecasting
Real-time dashboards for volume, response rates, sentiment, SLA performance and team productivity, plus predictive forecasts of volume and staffing needs.
Reply playbooks & routing
Set scenarios, checklists and actions for the AI to follow, and automatically copy supervisors on the conversations that matter.
Live in minutes, not months
No migrations, no new email client for your team to learn. MailPilot works alongside the inboxes you already use.
Connect your mailboxes
Add any IMAP/SMTP inbox, including Gmail, Outlook, Zoho or your own domain, in a couple of minutes. No migration needed.
Train your AI assistant
Upload FAQs, policies, PDFs and web pages. MailPilot learns your products, tone and escalation rules.
Automate & stay in control
Let AI triage and reply, set SLA targets, and watch every conversation from a single live dashboard.
Never break a promise to a customer again
Create SLA profiles with rules per mailbox and priority. MailPilot counts down every deadline in real time and warns your team before a breach happens.
- Custom SLA profiles and rules for each mailbox
- Live countdowns on every open conversation
- Proactive alerts and escalation before breaches
- Pause SLAs when waiting on the customer
See your whole operation at a glance
Leadership teams use MailPilot's dashboard daily to track volume, sentiment and team performance, and to plan staffing before the rush arrives.
- Real-time volume, response-rate and sentiment metrics
- Team productivity and performance leaderboards
- Predictive forecasts for email volume and staffing
- Exportable email logs and reports
Works with the email you already use
If your mailbox speaks IMAP and SMTP, MailPilot can monitor it and reply from it.
Enterprise-ready from day one
Your customer conversations are sensitive. MailPilot is built by Figo AI Labs with the controls growing businesses and enterprises expect.
Role-based team access
Invite teammates and control exactly who can see and act on each mailbox.
Encrypted in transit
Mailbox connections and dashboard traffic run over secure, encrypted channels.
99.9% uptime
Always-on monitoring so no email slips through, day or night.
You own your data
Export or permanently delete your data whenever you choose.
Teams that switched never looked back
“MailPilot's AI triage and contextual replies have transformed how we handle client communications. Our SLA compliance has jumped from 60% to over 95% in just two months, and our customers are noticing the difference.”
“Before MailPilot, our support inbox was a constant source of stress. Since deploying it, we've cut first-response times in half and finally have full visibility into workload. It's like adding an extra team without extra headcount.”
“We were skeptical at first, but the proof of concept won us over. Monitoring multiple mailboxes, classifying messages and escalating critical issues instantly has saved us countless hours. It's like an AI air traffic controller for our emails.”
Simple, transparent, usage-based
No seats, no lock-in. Buy credits and only pay for the emails MailPilot actually processes.
Pay as you go
Everything in MailPilot, billed on usage. Perfect for teams of any size.
Enterprise
For high-volume teams that need custom workflows and dedicated support.
- Volume credit discounts
- Unlimited mailboxes & team members
- Custom SLA profiles & reply playbooks
- Dedicated onboarding & success manager
- Priority support
What challenges does MailPilot address?
How does MailPilot improve operational efficiency?
Which email providers does MailPilot work with?
How does the contextual AI response engine work?
What analytics does MailPilot provide?
What results can we expect?
Give your team an AI co-pilot for every inbox
Join the teams using MailPilot to reply faster, hit every SLA and keep customers happy.